Refund policy

Return Policy
At Goodway Trading, we are committed to ensuring your satisfaction with our products. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return policy.

Eligibility for Returns
You can request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Certain items, such as perishable goods or customized products, may not be eligible for return. Please check individual product descriptions for details.
Return Process
Initiate a Return: To start the return process, please contact our customer service team at info@goodwaytrading.com with your order number and reason for the return.
Return Shipping: Once your return is approved, we will provide you with detailed instructions on how to ship the item back to us. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Inspection and Refund: Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed to your original payment method within 5-7 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@goodwaytrading.com .

Non-Returnable Items
Gift cards
Downloadable products
Sale or clearance items
Damaged or Defective Items
If your item arrives damaged or defective, please notify us immediately, and we will provide a replacement at no extra cost.

Late or Missing Refunds
If you haven’t received your refund after the stated time, please check your bank account or contact your credit card company. If you’ve done this and still haven’t received your refund, contact us at info@goodwaytrading.com  for further assistance.